F.A.Q.

We offer a 30 days money back guarantee for first-time purchases. If you are not completely satisfied with your RADENpurchase, kindly reach out to us within 30 days at help@raden.com and let us know your order number and why you were unhappy with your order. We will gladly issue you a full refund (excluding shipping fees, if applicable) Happy customers are very important to us. 

*Only applies to phone cases and to one used case only.

Our Go Original case will protect your phone from daily wear and tear, scratches and light bumps.

Our matte and jet finish cases has medium level of grip and our transparent cases has high level of grip.

It is made from polypropylene, a flexible, hard plastic that fits tightly and precisely all around your phone.

Yes!

Full guide is available here.

Full guide is available on here.

Orders will be shipped out within 1-2 business days.

Standard Shipping: 4 - 9 days

Express Shipping: 2 - 5 days

*Please note that we do not guarantee the exact delivery time; delivery issue is the responsible of the delivery company. 

You can check the status of your order by clicking on the "Order Status" link in your order confirmation email.

Some international orders will be subject to import taxes, duties by the destination country which is the recipient’s responsibility.

Please check your spam folder and any other email addresses that you may have used.

If you’re still unable to locate a confirmation email, just contact us with your first and last name, date you placed the order and the order # and we will lookup your order for you. 

If you have been charged and your order didn’t go through, don't worry. It will be automatically cancelled and refunded and you can place your order again.

For duplicate charges on your card please contact us with your order number(s) and details so we can locate the transactions and act accordingly.

We are not responsible for any lost or stolen item after the package has been confirmed as delivered. Please make sure to double check the shipping addresses to ensure correct delivery.
 

If the item returns to us due to incorrect shipping information, we will notify the customer that the package has been returned. Our team will automatically refund our customer for the purchase; however, shipping and handling charges are non-refundable.

We do not guarantee the delivery time. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience.  
 

We will try our best to ship out the purchased item within 1 Business day.
Most tracking information will update within 24-48 hours after the shipment leaves our facilities.
 

If no updates are made on your tracking information after 48 hours, please contact our customer support for more assistance.

Our aim is to provide the absolute best experience for our customers. We take pride in our products and ensure we only sell products we would personally use. You can order one risk-free knowing you’re covered for 2 years if anything happens to your case.

We also offer 1-year limited warranty on RADENTri-Fold Wireless Charger purchased against defects for a period of 1 year from the date of purchase.

Kindly reach out to us at help@raden.com send us a photo of the item(s) and describe the condition. We will work on a resolution that best suits you.

Almost everything, and we mean it. If anything happens to your RADEN Productswe'll send you a free replacement - just pay shipping. Warranty claims are limited to one per product ordered. 

We offer a 30-day money back guarantee for all our phone cases.

However it does not apply for 

1. Change of Mind

2. Incorrect Use

3. Incompatibility issues

4. Promotional & sales Products are final (no replacement or return)

Special returns and warranty policy applies to KASE UV Sanitiser, Go Free Wireless Car Charger and AirPro Elite.

If you are not completely satisfied with your RADENpurchase, kindly reach out to us within 30 days at help@raden.com and let us know your order number and why you were unhappy with your order. We will work on a resolution that best suits you asap and hassle-free as possible.

We're 100% committed to making you happy. Each case is hand checked by a member of RADENteam before it leaves our door to ensure you get the best! While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.

Should you wish to return your item(s), kindly email us with your order numberand the reason of return, within 30 days from receiving your order (according to the delivery date on the tracking record, if applicable).

Items returned to us without prior notice will not be accepted.

Returned products must be in their original packaging without any missing contents, returned products with missing contents are subjected to a restocking fee according to the condition. Return shipping is at buyer’s cost. Customer will be only given a product refund. Please be advised that shipping fee and express shipping fee are non-refundable. We suggest adding a tracking number/delivery confirmation on returned packages to ensure that your return item is received. Kase Group Pty Ltd is not liable for any lost or stolen return packages during transit/delivery. All sale and promotional items are not eligible for returns, exchange, or warranties.

1. After we approve your refund request, you will need to send the product back to us and provide a tracking number within 7 days.

2. Restocking fee may be incurred for missing or damaged accessories.

We would be glad to help you out. You can use our contact form, email us at help@raden.com or thru our Facebook messenger.